Dear Hope Vet Group family,
With the increasing concerns about COVID-19 (Coronavirus), please know that we are doing our best to maintain a safe environment for all our clients and staff. We have many clients in high risk groups (such as elderly, immunocompromised, or with underlying medical conditions), so we ask you all for your help and support as we navigate this situation. In turn, we hope that you and your loved ones are safe and weathering this storm as it unfolds.
In addition to our usual comprehensive disinfection protocols, we will be taking additional measures to ensure our hospital is cleaned and sanitized frequently, particularly the client-facing areas such as our reception, waiting and exam rooms. We are confident that continued vigilance and an increase in sanitary measures will help keep our work environment safe and our clients and staff healthy.
To reduce the risk of COVID-19, we are now offering a "curbside appointment" model. You will be able to remain in your vehicle as we escort your pet into the clinic for their appointment. We can discuss your pets’ needs over the phone or outside at a safe distance and bring your pet into and out of the clinic directly to your vehicle to limit your exposure. Of course, if you prefer, you are always welcome to come into our facility to have your appointment in person. Our doctor and all staff will remain fully masked during your visit for your safety, even though most everyone has been fully vaccinated in our practice.
We will continue to conduct routine annual exams and vaccinations for your pet. Both the Lyme and Leptospirosis booster vaccines are time-sensitive and because some of you will likely be spending more time out in nature while working from home and social distancing, these vaccines are strongly recommended as the warm, wet spring season approaches.
We will still be filling prescriptions and we have food available but recommend that you either pay ahead of time over the phone via credit card or we will provide you with the balance so you can have a check ready. Call us when you arrive, and we will bring your medications/food and invoice right out to your vehicle.
If you are having cold or flu-like symptoms, please have someone else bring your pet to the clinic. If you do not have anyone to transport your pet, please call us to make other arrangements.
Currently, there is no evidence that pets can become infected with the novel corona virus or that they can be a source of infection to humans. We encourage you to speak to our veterinarian or to one of our team members if you need more clarification on this issue. For up-to-date guidance on companion animals and COVID-19, please refer to the CDC website: cdc.gov.
Thank you all for helping us to maintain our high standards for the health and safety of our clients and our HVG team!
Dr. Colegrave, Mike and the staff at HVG
Please call us at (203) 323-9623 with any questions.